Delivery Terms

How much is the delivery cost?

You will pay just one delivery charge per order, regardless of how many items your order and how many parcels are sent. We offer you

The delivery charge is as follows:

Standard delivery: € 9.90  (3-6 working days)

Express delivery: € 19.90  (1-3 working days)

The standard delivery within the EU is FREE on orders with a value of € 100 or more within the EU (after any applicable discounts).

Where do we deliver?

Currently we deliver within the European Union: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia. Finland, France, Germany, Gibraltar, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, United Kingdom.

 

How do we deliver to you?

Currently we deliver every package with UPS during working days from 8 am to 6pm. We do not deliver to P.O. boxes, please provide a physical address where you will be available during the day.

 

When will we dispatch your order?

We usually dispatch most orders the next working day. We do our best to dispatch goods within a maximum of 3 working days of receipt of your order on available stock items. If you pay by bank transfer we will only be able to dispatch your package after we received your payment. We normally advise you of the expected availability date of your product on the product information page.

Please allow extra time for dispatch during periods of high demand such as Christmas. Minor delays may also be experienced from time to time due to public holidays in Hungary. The table below shows the approximate transit time by countries (in working days) after the package was dispatched. It does not include the time we require to process your order.

Transit time in number of working days
Country EU Express EU Standard
Austria 1-2 1-2
Belgium 1-2 2-3
Bulgaria 1-2 3-4
Croatia 1-2 4-5
Cyprus 2-3 N/A
Czech 1-2 2-3
Denmark 1-2 3-4
Estonia 1-2 5-6
Finland 1-2 5-6
France 1-2 3-4
Germany 1-2 2-3
Greece 1-2 4-5
Holland 1-2 3-4
Ireland 1-2 4-5
Italy 1-2 3-4
Latvia 1-2 5-6
Lithuania 1-2 4-5
Luxemburg 1-2 2-3
Malta 1-2 N/A
Poland 1-2 3-4
Portugal 1-2 4-5
Romania 1-2 2-3
Slovakia 1-2 2-3
Slovenia 1-2 2-3
Spain 1-2 4-5
Sweden 1-2 4-5
UK 1-2 3-4

 

When will we dispatch pre-ordered goods?

When appropriate, we will offer you the option to place pre-orders on items due into stock. We will quote you an expected availability date, which will be based on the date we expect stock to be delivered to us. Occasionally we receive an early delivery or manufacturing and shipping delays can occur, therefore we are unable to guarantee a specific delivery date.  If you pre-ordered a product which was not on stock we will deliver upon receipt of the goods to our warehouse.

 

What to do when items do not arrive?

Please refer to your order confirmation email to ensure that all the items you ordered were in stock at the time you ordered. Please note orders may be fulfilled in more than one delivery. In the case of missing orders or items, you should contact us within 14 calendar days of placing your order. We cannot be held responsible for lost parcels, which are not reported to us within this period.

 

Taxes and duties

Please note that we operate from Hungary and therefore all prices displayed on our website are inclusive of VAT. If you are ordering from outside the European Union, you will be responsible for familiarizing yourself with, understanding, complying with and paying any duties, taxes or other levies applicable within the country into which you are importing your goods. We do no accept or refund refused or returned items on the basis of your non-acceptance or non payment of such duties.